We’re here to help answer all your questions.
Orders & Shipping
Status of your order, countries we ship to, taxes & duties, delivery methods.
Returns & Exchanges
Return policy, exchanging an item, faulty products, order refunds.
Product Support
Suppliers location, materials at use, green policies, paper-related questions.
Ordering From Us
You can order from the Website by ordering through our online checkout process. Once we have received your order we will send you an order acknowledgement via email as soon as possible detailing the product(s) you have ordered. It is your responsibility to check the order details and advise us immediately of any errors or admissions. This especially applies where you have ordered a personalised product from us.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the product(s) ordered.
Why my order is not accpeted?
If we cannot accept your order we will inform you of this promptly in writing by email. This may occur for any one or more of the following reasons:-
* Where goods are no longer available.
* The identification of pricing or other error in the order.
* Where we cannot obtain authorisation for your payment.
* Your order for personalised products contains content which is unclear, in which case we may contact you for clarification.
* Your order for personalised products contains content which is offensive, discriminatory, threatening, in breach of confidence or privacy, or which may cause annoyance or inconvenience.
If your payment is not received and you have already received the product(s) ordered from us, you must pay for the product(s) or return them to us in accordance with the 'Returns' section outlined below.
Order Cancellations
Many products on our Website are personalised or custom- made to your requirements and are therefore exempt from standard statutory cancellation rights. It is your responsibility to check your order details and advise us immediately of any errors or admissions (including spelling mistakes) as we start making our personalised product(s) soon after orders have been received. We cannot cancel or refund orders for personalised products that have been misspelt or if you change your mind.
For product(s) that are not personalised or custom made to your requirements, you have the legal right to cancel your order within a day of receiving the order. If you wish to cancel your order, you should contact us as soon as you can on paperscissorspk@gmail.com.
If the product(s) have already been dispatched, they must be returned to us in accordance with the 'Returns' section below.
Pricing
It may be necessary to change product prices from time to time, including as a result of any changes in the rate of GST. Any product price changes will be updated on our website as soon as possible and confirmed to you when you order.
Any offer, including discount codes and sales, cannot be used in conjunction with any other offer or promotion.
Payment And Security
Card payments can be made by Visa, Visa Debit, Mastercard, and are processed security through our payment facilities provided by easy pesa/Jazzcash We are committed to ensuring that your information is secure in so far as it is in our power to do so. Please see our Privacy Policy for more details on the Website privacy and security.
Product Descriptions
We take great care to ensure that all product details, prices and images are correct on the Website. Whilst all reasonable efforts have been made to portray our product(s) accurately, variations may occur and we cannot guarantee that any given image will reflect the full design options related to that product. All measurements are approximate and product colour(s) can differ slightly from those displayed on your computer screen. In addition, due to the personalised nature of many of our product(s), variations may occur when we make them (for example the amount of personalised text or size of text on a product).
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